To complain or raise a concern about our services, you can:
You can also write to us at:
The Business Management Unit
National Records of Scotland
HM General Register House
2 Princes Street
Edinburgh
EH1 3YY
If you call us to complain
You'll need to leave us a voicemail. In the voicemail, tell us:
- your name
- your phone number
- what you want to complain about
We only use this number for complaints. If you have a general enquiry, contact us.
After you complain or raise a concern
When we receive complaints we look to resolve them quickly and learn from them.
You can view our complaints handling procedure.
We take all complaints seriously and we’ll give a full response to any concerns raised. We review our complaints procedure regularly.
Our standards of service are there to inform people of what they can expect from us and to give us targets to consistently aim for. We recognise that there may be times when we do not get it right.
Having a complaints procedure ensures that any concerns about the service we provide are dealt with:
