National Records of Scotland (NRS) – About us
NRS is a non-ministerial department of the Scottish Government.
We collect, preserve and publish information about Scotland's people and history, to inform current and future generations.
NRS has a wide remit and delivers important services. We hold the nation’s archives from the 12th century to the present day. We are responsible for civil registration, the census in Scotland, demographic statistics, and Scottish family history records. Read more about our vital work.
We aim to create an excellent customer experience by putting customers at the centre of everything we do.
Customer Advisory Group
In our recent annual customer survey, customers told us that they would value a formal customer forum to engage with us.
This is why we are establishing a Customer Advisory Panel (CAP).
The purpose of CAP is to give our customers the opportunity to get involved in NRS planning and decision making at strategic level. Panel members will also provide vital feedback to inform improvements across a wide range of NRS services.
Membership
Applicants will be required to represent NRS customers from across their area of interest/specialism.
Key information
Membership of the board is for a two-year period.
There will be three meetings per year. These will be held during the week in normal office hours.
Meetings will be held in General Register House, Edinburgh. We will also offer hybrid meetings, in person or online, to support applicants from outside of Edinburgh.
Key skills
Applicants will demonstrate a willingness to express the views of their customer group in the setting of a large meeting.
Applicants will have time to prepare for meetings, including reading papers and networking.
Applicants will have the ability to think critically and strategically about the services NRS offers.
Key responsibilities
Attend regular meetings either in person or online.
Applicants have a responsibility to engage with members of their customer group, to share information and gather feedback.
Sign and agree terms of reference and values for the group once established.
Key expectations
Applicants can expect to improve NRS services by influencing the decision making process.
By sharing insights applicants can support decision making and customer service prioritisation.
Opportunity for applicants to expand of existing skills including providing scrutiny, effective challenge, sharing new ideas and perspectives.
Applicants can expect to gain a greater insight into the operations of NRS including how decisions are made.
Application process
As well as attending meetings, each delegate has a responsibility to engage with members of their user communities, to share information and gather feedback.
Submit an expression of interest
To submit an expression of interest, please complete our online form.
