National Records of Scotland

Preserving the past, Recording the present, Informing the future

Statistics Customer Survey 2007

Statistics Customer Survey 2007

The aim of our 2007 customer survey was to assess the levels of satisfaction our customers had with our online statistical resources. The survey focused on both the General Register of Scotland (GROS) statistical website and the Scotland's Census Results OnLine (SCROL) website. We asked how frequently customers visited the websites, the type of information they sought and any technical issues they had. We also sought their overall impression of the content, usability and navigation of the websites.

The survey also allowed customers to make their own suggestions for improvements to our web service.

The full report on the results of the survey is available as a downloadable Portable Document Format (PDF).

If you have any comments on the results of the survey or have any suggestions as to how we can improve our web services please contact the Statistics Customer Service Team.
E-mail: [email protected]

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Statistical Users Survey 2007 (PDF 317 Kb)