National Records of Scotland

Preserving the past, Recording the present, Informing the future

Working for National Records of Scotland

Working for National Records of Scotland

Interested in working for National Records of Scotland?

National Records of Scotland employs approximately 430 staff working in a variety of roles for example, Archivists, Statisticians, conservators, customer services, exhibitions and finance.

In addition to recruiting for permanent roles, we offer Student Placements, Graduate Trainees and fixed term appointments.

Current Vacancies

Head of Customer Experience (C1) – PERMANENT

£57,141 - £71,243

Are you a strong and supportive people manager with excellent Customer Service skills? Are you a good communicator with the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this exciting opportunity could be for you.

National Records of Scotland (NRS) is the Scottish nation's record keeper and official source of demographic statistics – information about population, households, migration, vital events, life expectancy and electoral statistics and maintains the nation’s records archive as one of Scotland’s five National Collections.

We provide access to this information at our ScotlandsPeople Centre, the official government resource for family history research, online through our ScotlandsPeople web services and in our search rooms for original records. We are located in central Edinburgh with search rooms in historic General Register House and New Register House.

The role of Head of Customer Experience is a new and exciting role in NRS, with the primary focus of ensuring that excellent customer services are provided by our customer service teams to our wide and varied customer groups, across all channels, to make sure that a positive customer experience is provided at the first point of contact.

This role will be integral in building a customer-centric culture at the heart of NRS and supporting the roll out of this approach across the whole of NRS.

For further information and to apply, simply visit Head of Customer Experience in Edinburgh | Careers at New Register House (icims.com)


Deputy Chief Purchasing and Procurement Officer (C1) – PERMANENT

£57,141 - £71,243

Are you looking a role where you can utilise your Procurement and commercial skills and build relationships with a huge range of people? If the answer is yes, then this exciting procurement opportunity could be for you. It will suit someone who has substantial operational and strategic procurement delivery experience at a senior level, with strong people and management skills and who is comfortable leading a small team in a fast moving delivery-focussed environment.

National Records of Scotland (NRS) is the Scottish nation's record keeper and official source of demographic statistics – information about population, households, migration, vital events, life expectancy and electoral statistics and maintains the nation’s records archive as one of Scotland’s five National Collections.

The post holder will work to the NRS Chief Purchasing/Procurement Officer and will take over line management of the Senior Procurement Specialists as well as overseeing the business operations of the lower risk/value procurement team consisting of 1 B2 Procurement Specialist and 4 Procurement Officers.

Procurement Pay Supplement
This post qualifies for the Procurement supplement, currently £4,250 pro rata. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market. For staff not currently in receipt of the allowance it is payable after successful completion of the qualifying period, normally 9 months. Pay supplements are subject to regular review.

For further information and to apply, simply visit Deputy Chief Purchasing and Procurement Officer in Edinburgh | Careers at General Register House (icims.com)