National Records of Scotland

Preserving the past, Recording the present, Informing the future

Disabled Access and Facilities

Disabled Access and Facilities

Wheelchair symbol                 Hearing induction loop symbol                 Disabled parking-space symbol

This guide covers:

Disabled Access to Our Search Rooms and Visitor Facilities

The disabled entrances to General Register House and New Register House are accessed from the Archivists' Garden. They are shown on this location map and by external signage.

Campus layout

The ScotlandsPeople Centre is located on the ground floor in both the Dundas search room in New Register House and the Reid search room in general register House. The Historical search room is located on the first floor in General Register House.

  • To access the Dundas Room, use the ramped entrance (a one in 12 gradient) from the Archivists' Garden which leads to an automatic door on the east side of New Register House.
  • To access the Reid Room, use the ramped entrance from the Archivists' Garden to the west side of General Register House.
  • To Access the Historical Search Room, use the ramped entrance from the Archivists' Garden to the west side of General Register House where the ‘push pad’ activated door takes you to the corridor to the north of the Reid Room and a member of staff will guide you to the Reid Stair. Lift access is available; please speak to a member of staff when you arrive to request this.

If you feel that you will require assistance then we recommend that you bring a friend or helper along on your visit.

It would be helpful if you could advise us in advance if you intend to bring a helper. For Scotlandspeople please see information regarding this on the ScotlandsPeople website. For the Historical search room please email us at [email protected] ahead of your visit.

Helpers are admitted free of charge to the ScotlandsPeople Centre search room and are given a second seat at the terminal beside the person requiring assistance.

For the Historical Search Room, helpers have to be issued with a reader's ticket if accompanying a disabled person who is using the archives. Please read our guidance on how to obtain a reader's ticket before you visit.

Guide dogs

Guide and assistance dogs are welcome. We are committed to supporting access to our collections for people with sight loss and will make reasonable adjustments to assist you. Please let us know in advance of your visit in order to help us to help you and to ensure that access is possible.


The disabled toilets are available in both New Register House and General Register House.

Computer screens, keyboards and visual aids

The ScotlandsPeople Centre provides:

  • text size can be enlarged on all computers
  • larger monitors
  • large print keyboards are available upon request.

The Historical Search Room will provide a large print keyboard or a magnifying glass on request.

Adjustable seats

There are two height-adjustable tables suitable for people who use wheelchairs or walking aids in both the ScotlandsPeople centre search rooms and in the Historical Search Room. If you require one of these please let us know in advance.

All enquiry desks and counters are designed for wheelchair users.

Induction Loops

Induction loops have been installed at all enquiry desks and counters.


Significant works on New Register House began in June.

On site services will continue as usual. However, there will be no access to disabled parking spaces in the coming months. We apologise for any inconvenience.

Customers should note there are disabled parking bays nearby in West Register Street.