National Records of Scotland

Preserving the past, Recording the present, Informing the future

Customer Survey launches today

Customer Survey launches today

Tuesday, 18 Jan 2022
image saying "survey"

National Records of Scotland (NRS) today launches a survey to seek customer views on its services and products.

The online survey covers a wide range of public-facing services offered by NRS, from Statistics customer services and Extract services to the Historical Search Room and ScotlandsPeople centre and website.

Paul Lowe, Chief Executive of National Records of Scotland, said:

“Since our first customer survey in 2019, we have been through a global pandemic and adapted many of our services to meet changing circumstances. It is more important than ever that we consider customer needs when planning our services.

“This survey is asking for your views on the diverse range of public services we offer. NRS is committed to improving our customer experience and the results of this survey will help us shape how we further improve and develop services in the future.

“I’d encourage anyone who accesses NRS services either in person or online, and those who do so both regularly or for the first time, to get involved and share your views here.”

The survey is being carried out in collaboration with the Institute of Customer Services and runs from 18 January to 4 February 2022.