National Records of Scotland

Preserving the past, Recording the present, Informing the future

People in Scotland get support to complete the census

People in Scotland get support to complete the census

Friday, 6 May 2022
image of a postal worker delivering census letters

More than 340,000 calls have been dealt with by the free helpline for Scotland’s Census, along with a further 60,000 e-mails and web chat enquiries, according to new figures published by National Records of Scotland (NRS) today.

This has included providing interpretation support in 26 languages including Polish, Arabic and Mandarin through the census interpretation service.

NRS is encouraging everyone who has not yet completed their census to access the range of support available to them by calling the free helpline on 0800 030 8308, by visiting the website for advice or to use web chat.

Chief Executive for National Records of Scotland, Paul Lowe said:

“I know that some have not yet completed their return because they need help or are unsure of what to do. We have a range of support in place to help with any query no matter how big or small. We have been delighted to provide support and advice to many thousands already.

“For anyone who is worried or is struggling with any aspect of their census, we are here to help. Please don’t ignore the census - it’s a legal responsibility for every householder in the country. As well as interpretation support, guidance is available for each question in a variety of formats including braille, large print and Contact Scotland BSL service. Paper forms are also still available on request for those who need them.”